Transaction Cancellation and Refund Policy

Cancellation of a transaction will be carried out in accordance with the provisions of the Consumer Protection Law, 5741-1981, and the regulations thereunder. This policy sets out the conditions for cancelling a flower order, cancelling a subscription, and the terms of the monetary refund.

Cancellation of a Single Order

A flower order may be cancelled and a full refund received as long as preparation of the order has not yet begun. Same-day delivery orders may be cancelled until 14:00 on the day of delivery. Since flowers are "perishable goods" (a perishable product) as defined by law, an order cannot be cancelled once its preparation has begun or after it has been dispatched for delivery.

Refund Terms

A cancellation made in time and in accordance with this policy will be credited in the full amount paid, to the same means of payment by which the transaction was carried out, within a number of business days. In the case of a delivery that arrived damaged or wilted, see our Warranty Policy for a replacement, credit, or refund.

Subscription Cancellation

A flower subscription may be paused or cancelled at any time through the personal account area or by contacting us. Under the terms of the subscription, there is a minimum commitment of 2 deliveries; the subscription may be cancelled after at least two deliveries have been made. Cancellation will take effect for the next cycle, and a delivery that has already been prepared or dispatched will not be charged again.

How to Cancel

To cancel an order or subscription, you may contact us:

Nothing in the foregoing shall derogate from your rights under the Consumer Protection Law and the regulations thereunder.