Warranty Policy

At House of Flowers, we ensure quality and freshness in every bouquet and floral arrangement. The flowers are selected and arranged by hand on the day of delivery. This policy sets out our commitment to product quality and the manner in which we will handle a delivery that arrived damaged or not fresh.

Freshness Guarantee

We guarantee that the flowers will arrive fresh and in proper condition. Subject to appropriate care (clean water, keeping them away from heat sources and direct sunlight), we provide a freshness guarantee for 5 days from the date of delivery. If the flowers wilt within this period through no fault of improper care, we will replace them or provide you with a credit.

Damaged or Wilted Delivery

If the delivery arrived damaged, broken, or wilted, you must contact us within 24 hours of receiving the order and attach a photograph of the flowers. Following review, we will offer, at our discretion, a replacement of the product with a new delivery at no cost, a credit, or a monetary refund.

Cases Not Covered

• Damage caused as a result of improper care after delivery.
• Prolonged exposure to heat, direct sunlight, or lack of water.
• Slight shade differences between the actual flowers and the image on the website, flowers are a natural product and seasonal variations may occur.
• A request received after the expiry of 24 hours from the time of receipt of the delivery.

Contact Regarding Warranty

For inquiries or requests regarding the warranty, you may contact us:

See also: Cancellation and Refund Policy, Shipping Policy, and the Website Terms of Use.