Consumer Information

Privacy Policy

We at House of Flowers respect the privacy of our website users and are committed to protecting the personal information provided to us. This policy explains what information we collect, how we use it, and how we safeguard it.

What Information We Collect

Identification and contact details you provide when placing an order: name, telephone number, email address, and delivery address.
Order details: the contents of the order, the delivery date and area, and any accompanying greeting card if provided.
Technical information collected automatically while browsing: IP address, browser type, and website usage data.

How We Use the Information

To process, prepare, and deliver the order.
To contact you regarding the order, including delivery status updates.
To improve the service and the website experience.
To send updates and promotions, subject to your consent and your right to remove yourself from the mailing list at any time.

Payment Security and Credit Card Details

Payment on the website is processed through a secure payment gateway provider. Credit card details are entered in an encrypted and secure environment and are not stored on the website's servers.

We undertake not to transfer the customer's credit card information to a third party.

Cookies

The website uses cookies and similar technologies for proper operation, saving the cart and language preferences, and usage analysis. You can block or delete cookies through your browser settings, but doing so may impair some of the website's functionality.

Disclosure of Information to Third Parties

We do not sell or rent your personal information. Information will be disclosed to third parties only to the extent necessary to provide the service (such as a courier company for carrying out the delivery and a payment gateway provider for processing the payment) or when required by law.

Your Rights

In accordance with the Protection of Privacy Law, 5741-1981, you are entitled to review the personal information stored about you, to request its correction or deletion, and to contact us with any privacy-related question using the contact details below.

Email for privacy inquiries: tlvflowers2@gmail.com

Telephone: 054-949-4201