Warranty Policy

At House of Flowers, we ensure quality and freshness in every bouquet and floral arrangement. The flowers are selected and arranged by hand on the day of delivery. This policy sets out our commitment to product quality and the manner in which we will handle a delivery that arrived damaged or not fresh.

Freshness and Quality

Our flowers are selected and arranged by hand on the day of delivery, and we take care that they leave the shop fresh and in proper condition. Cut flowers are a living, natural product: how long they last depends on the variety, the season and the care they receive after delivery (clean water, away from heat sources and direct sunlight). We therefore do not offer a blanket guarantee of a fixed number of days, and no particular outcome is promised in advance. If you are not satisfied with the freshness of what arrived, please contact us — we will look into it with you personally and agree how to put it right.

Damaged or Wilted Delivery

If the delivery arrived damaged, broken, or wilted, please contact us within 24 hours of receiving the order and attach a photograph of the flowers. Every enquiry is examined individually, on its own circumstances, and a member of our team will get in touch with you to agree a solution together. Nothing here limits your rights under the Consumer Protection Law, 5741-1981.

Cases Not Covered

• Damage caused as a result of improper care after delivery.
• Prolonged exposure to heat, direct sunlight, or lack of water.
• Slight shade differences between the actual flowers and the image on the website, flowers are a natural product and seasonal variations may occur.
• A request received after the expiry of 24 hours from the time of receipt of the delivery.
• Deliveries that could not be handed over because of missing or wrong details, no answer from the recipient, or a refused delivery (see the cancellation policy).

Contact Regarding Warranty

For inquiries or requests regarding the warranty, you may contact us:

See also: Cancellation and Refund Policy, Shipping Policy, and the Website Terms of Use.